Pavel Gorbunov

Head of Technical Support at Kometa

A specialist in the maintenance and development of medical information systems. Since 2020, he has led the technical support department of Kometa, ensuring stable and uninterrupted operation of software solutions for medical organizations. He is responsible for organizing the support processes for PACS archives, diagnostic workstations, and integration solutions with HIS, RIS, and AI systems. He coordinates the work of technical specialists, monitors request processing timelines, and ensures compliance with service maintenance regulations. He actively participates in the development of the company's software products, contributes to forming functionality requirements, and conducts testing of intermediate software versions. He ensures identification and correction of technical issues before the production deployment stage, contributing to improving solution quality and stability. In his role, he builds the documentation base of projects in terms of technical support, develops interaction regulations with customers, participates in preparing technical documentation, and ensures solution compliance with contract and regulatory requirements. He ensures a high level of customer service, prompt incident resolution, and continuous improvement of technical support processes, contributing to long-term and successful collaboration with public and private medical organizations.