Technical support and maintenance

Kometa LLC provides a full range of technical support and service for software products, including PACS archives, diagnostic workstations, and specialized medical image processing modules.

Our software is registered in the Russian Federation as a medical device and is used in clinical practice, which imposes increased requirements for its stability, security, and correct operation. Therefore, regular technical maintenance and support are mandatory for proper system operation.

Importance of medical software service

Since the Kometa software product is registered as a medical device, its operation must be carried out in strict accordance with registration certificate requirements and regulations of the Russian Federation.

Regular technical maintenance ensures:

• compliance with legislation and regulator requirements;
• stability of diagnostic tools;
• correct processing of medical images;
• security of patient personal data storage and transmission;
• minimization of clinical process disruption risks.

Lack of service support can lead to reduced system performance, information security compliance violations, and potential risks for the medical organization.

Regulated maintenance

Kometa LLC provides software support under official technical support agreements. All work is performed by qualified specialists in compliance with internal quality standards and regulatory documentation requirements.

We guarantee:

• prompt response;
• transparency of maintenance processes;
• documentation of completed work;
• continuous development and improvement of the software product.