Payment & Refund

Payment for services and software products of Kometa LLC is made by the following methods:

• bank transfer by invoice
• other payment methods as agreed by the parties.

All transactions are made in Russian Rubles, unless otherwise stipulated in the agreement.

After agreeing on the terms of cooperation, the Customer receives:

• commercial proposal or invoice for payment
• agreement (if required).

Payment obligations are deemed fulfilled upon receipt of funds to the Contractor's bank account.

After payment confirmation, the Contractor:

• provides access to software, license, or service, or
• delivers agreed services within the specified timeframes.

Specific delivery terms are determined individually.

Refunds are possible in the following cases:

• erroneous payment
• inability to provide the service due to the Contractor's fault
• other cases provided for by the agreement or Russian Federation legislation.

To request a refund, please send a written request to: info@kometa-med.ru

The request must include:

• organization name or full name
• contact details
• reason for refund
• payment details.

Refund requests are considered within a reasonable time, usually within 10 business days of receipt.

The actual refund period depends on the payer's bank and may take up to 30 banking days.

The Contractor provides:

• consulting and technical support for software products
• resolution of identified technical issues (if any).

Specific support terms may be defined by the agreement or supplementary agreement.

For payment, refund, and technical support inquiries:

Kometa LLC

Email: info@kometa-med.ru

Phone: +7 495 215-18-29